FAQs
Return/Exchange
All sales are final
Be sure to order your correct size or item. If your order is damaged or defective, please see below. We are sorry for the inconvenience.
What if my items are damaged, defective or incorrect?
If you have received a damaged, defective, or incorrect item please email us at prostaff@cupdupco.com and include
- Your order number
- Name on the order
- Email the order was made with
- Your request
if your product is damaged please include
- A photograph demonstrating the quality of the print or the damaged area of the item.
Our Customer Service Team will be happy to assist you.
Cancel Order
Unfortunately, we cannot accept cancellations if the order is already in production. Most orders go into production 24 hours after purchasing. If you would like to check if it’s possible to cancel your order, please email us at prostaff@cupdupco.comand include:
- Your order number
- Name on the order
- Email the order was made with, and
- Your request.
Our Customer Service Team will be happy to assist you.
Shipping
Track Your Order
You will only be able to track your order if it has been shipped. Please allow at least 10 business days for items to print and ship after purchasing for ALL orders (reminder: business days do not include weekends or holidays). If you have any questions or concerns about shipment please reach out to prostaff@cupdupco.com
Can't find your order number?
1) Check your spam folder and other email accounts
2) Email prostaff@cupdupco.com with as much information as possible for us to locate your order (Name, email, order number). Our Customer Service Team will be happy to assist you.
You can track your package's progress more closely through the shipping provider which is most likely USPS for domestic.
Your packaged marked as delivered, but it has not arrived at its destination?
In the event your item was marked as delivered by the Postal Service, we kindly ask that you reach out to your local post office. There may be a chance your item was prematurely scanned and marked as delivered. In the event this happens your item may be delivered a day or two after the fact. Should you not receive your item by then, please do not hesitate to contact us via email prostaff@cupdupco.com
I need to update my shipping address of my order
You can change your shipping address if your item has not already shipped. If you would like to change your shipping address, email us at prostaff@cupdupco.com and include:
- Your order number
- Name on the order
- Email the order was made with
- Your request and NEW shipping address.
Our Customer Service Team will be happy to assist you and let you know if it’s possible.
When will my order ship?
Product is made on demand. Please allow up to 10 business days before shipping.
Expedited shipping does not accelerate the production process.
How much does shipping cost?
Each product has different shipping costs based on weight.
What if the address was wrong?
If an order has an invalid address and gets sent back to the warehouse, we will inform you that the order has been shipped back to use and we will kindly ask you to pay for the shipping to get it to you again.